Add Request FAQ
Question: I am not a student at ELAC, can I request an add?
Answer: Only students who have applied and been admitted to ELAC can make Add requests.
Question: What do I need to do to add an online class?
Answer: You need to be a student at ELAC, and have an ACE account.
Question: My instructor has informed me to use the ACE portal to make a request, but I don't have an ACE Account, what do I need to do?
Answer: If you are a student at ELAC but don't have an ACE account, please click here: http://academicportal.elac.edu/stadd/studentregister.aspx and log on using your student ID and date of birth.
Question: How do I access the ACE portal and online add module?
Answer: For all instructions on the online add module in the ACE portal, please read the information above or click here: http://www.elac.edu/online/OnlineAdd.htm
Question: I cannot log in to the ACE portal; why is that?
Answer: If you have not enrolled in classes the last two (2) semesters, you don't have an ACE account or it has been disabled. You can make still make an add request by creating a temporary student account login located at : http://academicportal.elac.edu/stadd/studentregister.aspx using your ELAC student ID number and your date of birth.
Question: What happens when I submit an online add?
Answer: You need to check that the add has been "Faculty Approved." After you add status has changed from "Pending" to "Faculty Approved," you will have to wait for Admissions to approve your request. Admissions will respond to the request 24-48 hours after the instructor has submitted your add for Admission's approval. It is your responsibility to keep checking the ACE portal to see if faculty AND admissions has approved your add.
Question: How do I know when I have been officially added to the course?
Answer: There are two ways you will know:
- You can log in to the Student Information System and view your schedule. If it is listed there, then you are officially enrolled in the course.
- You must check the ACE portal for the status "Admission Approved."
Question: I have been added to the class, now what?
Answer: Please note that it will take up to 48 hours for you to access the online course. In the meantime, we suggest you review login instructions found here: http://www.elac.edu/online/courselogin.htm Once you have been added to the course site, you will see a tab with your class heading. When you click on that tab, you will see your course content.
Question: I added a lot of online courses using ACE portal, but now I don't want to take any, what can I do?
Answer: You must wait for the approval process to be completed. If they have been approved faulty and admissions, then you can drop using the Student Information System. If they have been approved by faculty but denied by admissions, then you don't need to do anything. But we advise you to talk to admissions, as this denial can mean that you have a hold on your record which you need to clear for future registration.