|Distance Education Student Complaints, Procedures, Policies and Resolution
East Los Angeles College (ELAC) is committed to the integrity of online education. In compliance with the Federal Department of Education regulations, ELAC provides prospective and enrolled students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the state the student resides.
East Los Angeles College Accreditation
East Los Angeles College is regionally accredited by the Western Association of States and Colleges (WASC). The commission has authorized ELAC to offer Associate Degrees and Certificates. The full Accreditation Evaluation Report for ELAC:
Certificates for Which More Than 50% of the Courses Can Be Taken Online
- Administrative Assistant
- Administration of Justice/Law Emphasis
- Administration of Justice/Sociological Emphasis
- Basic Police Academy Preparation
- Computer Science Information Technology – Microcomputers
- Computer Science Information Technology – Programming
- CSU General Education Breadth
- Customer Service Representative
- Executive Assistant
- International Business
- Internet Specialist
- Intersegmental General Education Transfer Curriculum
- Microcomputer Programming Specialist
- Office Assistant
- Real Estate Broker
- Technology and Logistics
Associate Degrees for Which More Than 50% of the Courses Can Be Taken Online
- Plan A Associate Degrees: All, since the required 30 units of General Education can be taken online
- Plan B Career Technical Associate Degrees:
- Child Development
- Executive Assistant
- Legal Secretary
- Medical Assisting: Community Health Worker
- Office Systems Specialist
- Technology and Logistics
East Los Angeles College Student Grievance Procedures
East Los Angeles College has a student grievance procedure that you are encouraged to utilize.
Go to ELAC college catalog for further information. College Catalog 2011-2013
Once you have submitted your student complaint form, an Ombudsperson will contact you.
Ombudsperson is a person who helps students receive equitable resolution to complaints. ELAC’s ombudsperson is Dean Sonia Lopez. (323) 265-8712 or firstname.lastname@example.org.
Please click on the titles below to view or download the following Adobe Acrobat files:
Do I need an appointment to see the ombudsperson?
No but it is always better to make an appointment to determine if the ombudsperson is available. You may call (323) 265-8712 to make an appointment with the ombudsperson.
What happens when I see the ombudsperson?
You will be asked to discuss your written comments. Your comments briefly indicate the nature of your concern. You will also be asked to consider what sort of outcome you want to your concerns. Your concerns may be referred to someone else. The discussion is informal and the visit confidential.
My professor gave me the wrong grade. What can I do?
Talk to your professor, if possible, asking how your grade was calculated. Talk to the department chair, if necessary. Talk to the ombudsperson, to discuss other options such as filing a grade change. Grade Change Request Petitions are available in the Admissions Office.
Is it possible to change a grade?
Yes, the college has a grievance process for contesting a grade, which may be changed only if the professor has made a mistake, acted in bad faith, fraudulently, or incompetently. The ombudsperson can explain the grade appeal grievance process, but has no power to change the grade.
How long does the grade appeal process take?
The grade appeal process varies and may take several weeks, depending on the time of year.
What is the grade appeal process?
The grade appeal process is contained in Administrative Regulation E55 (pdf), Student Grievances (Link open the new browser window). The ombudsperson can explain the grade appeal grievance process, but has no power to change the grade.
What is the deadline for filing a Grade Change or Grievance Hearing Request?
The statute of limitations period for requesting a Grievance Hearing under this regulation is one hundred twenty (120) calendar days after the occurrence of the incident giving rise to the grievance; or one hundred twenty (120) calendar days after the student learns, or should have learned, that the student has a basis for filing a grievance.
Who makes the final grade decision?
If you have any further questions contact the Ombudsperson at: (323) 265-8712 or ombuds(at)elac.edu.
The President makes the final decision.
DSP&S provides educational support for eligible ELAC students with disabilities in the achievement of their academic and vocational goals. Assistance such as note takers, handicapped parking, special tutoring, audio CD and E-Text for the blind, mobility aids and equipment loans is available. In addition, special learning skills classes and computers are available to enhance DSP&S student classroom success.