Connect with the Financial Aid Office

Connect with our staff through one of our 5 service platforms; Live Chat, Zoom Virtual Lab, In-Person, phone, and email. Services will vary by platform. Read the descriptions below to determine which option is best suited for you. Be advised that access to your personal information will require us to verify your identity. You may be asked to present valid photo identification.

 

Live Chat With Our Staff

You may live chat with our staff using Cranium Café. This option is meant to answer individual, easy to answer questions regarding financial aid status and most office processes. Chats will typically be limited to 5-10 minutes. Please have the following information already typed so that when asked, you’ll be able to cut and paste your responses to expedite the services. Be advised that access to your personal information will require us to verify your identity. You may be asked to present valid photo identification.

  1. Full name
  2. Student ID number
  3. Detailed question regarding your financial aid. Detailed question(s) regarding your financial aid. Please include the specific term/year you are referencing to.

Our current schedule is:

       Monday –Thursday:  9 am – 6 pm

       Friday: 9 am – 12 pm

Just simply click on the "Live Chat With Staff" box during the scheduled hours above. A different message will appear when Live Chat is not available. Use Google Chrome or Mozilla FireFox as a browser and try not to use a mobile device to be able to use all features.

Video chat on Cranium Cafe with Financial Aid Staff

Zoom Virtual Lab

Our Financial Aid Lab has gone virtual. We can assist with general questions and help with the typical student processes, such as FAFSA/Dream Act application help, Bank Mobile setup assistance, document upload assistance, and other general financial aid processes. For personal questions or status check, please use Live Chat, email or come visit our office in person. Be advised that access to your personal information will require us to verify your identity. You may be asked to present valid photo identification.

https://laccd.zoom.us/j/94275161983
Monday to Thursday: 9:00 a.m. to 6:00 p.m.
Friday: 9:00 a.m. to 3:00 p.m.

In-Person Services

Our office is open for in-person services in the event that our virtual services do not work for you. In order to receive the In-person services, we ask that you follow the campus and the CDC COVID-19 safety protocols.  Be advised that access to your personal information will require us to verify your identity. You may be asked to present valid photo identification.

  1. Mask must be worn at ALL the time
  2. Must maintain a social distance of six (6) feet
  3. Must complete and receive approval to be on campus through . Currently, all employees and students must complete the symptom self-check questionnaire for every day they intend to be in person, onsite, at any college or District facility.  The questionnaire needs to be completed. We will ask you to provide proof before services will be provided.

Important Note: If you need assistance with certain document(s), please bring it with you so we will have a better understanding of your questions and provide better assistance.

In-person services hours:

Monday – Thursday:  9 am – 6 pm

Friday:  9 am – 12 pm

Saturday:  9 am – 1 pm*

*Saturday schedule is limited to the main campus, subjected to change based on staffing resources, and will be closed on holiday weekends.

Phone

Our phone service option would be ideal when asking a general financial aid question that does not require any personal information. We may be able to clarify information being requested of you but may require a call back or that you email us directly.

Students may reach us at the following phone numbers;

  1. Main Office – (323) 265-8738
  2. South Gate Educational Center – (323) 357-1704

Our current schedule is:

Monday – Thursday:  8 am – 7 pm

Friday:  8 am – 3 pm

Email

Our email is always available. We highly recommend this option when requesting specific details regarding your financial aid record or just cannot reach us during our regular business hours. You can email us at finaid@elac.edu using your LACCD email account. Please have the following information already typed so that when asked, you’ll be able to cut and paste your responses to expedite the services.

  1. Full name
  2. Student ID number
  3. Detailed question(s) regarding your financial aid. Please include the specific term/year you are referencing to.

Our office will reply within 72 hours but may take longer depending on the content of the email and volume of emails received.