… who performs the clerical work in doctors’ and hospital offices. These professionals are responsible for multiple tasks that include communicating with patients for case histories, scheduling appointments, electronic medical cod-ing, filing insurance claims, updating and maintaining records, as well as processing insurance claims for receivable and payable accounts and maintain financial … of their patients/clients, their co-workers, their employers, and themselves. This course also identifies policies that are in place to ensure that everyone working in a hospital or outpatient practice maintains confidentiality. TOP …