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… service representatives. The BIW 2 Certificate of Achievement builds on the BIW 1 foundation and provides students with additional skills in PowerPoint, Excel, Access, QuickBooks, records management, and customer relations. Students … Service Representative This Certificate of Achievement is designed for students who want a fast-track course of study that will enable them to enter the job market with customer service skills and with a raised awareness and a reference for information on how an organization can deliver service excellence. Executive Assistant This Certificate of Achievement is designed to prepare students to know the …

… communicate, both in verbal and nonverbal forms. Subjects range from public speaking to communicating in the new media, with potential jobs such as: Speech Writer Director of Communication Director of Community Relations Marketing Coordinator … Area 1C (Formerly Speech 101) Lecture, 3 hours. In this course, training is offered in effective speech composition and delivery. The course assists in building confidence in the delivery of original presentations, acquaints students with the … CSU Lecture, 3 hours. This course offers a study of the dynamics of everyday one-to-one communication focusing on the role that behavior, psychology, and environment play in friendship, family, workplace, and intimate relationships. Factors that …